Privacy Policy

Information We Collect

We may collect account details, contact information, usage data, device information, uploaded content, support communications, and information necessary to provide the Services. We may also collect additional information that you voluntarily choose to provide when interacting with the Services or using current or future features of the Services.

How We Use Information

We use the information we collect to provide, operate, maintain, secure, and improve the Services. This includes creating and managing user accounts, authenticating users, processing subscriptions and payments, delivering AI-powered features, storing and managing user content, personalizing the user experience, responding to customer support requests, communicating service-related notices, monitoring platform performance, developing new features, detecting and preventing fraud, abuse, and unauthorized access, enforcing our Terms of Service, complying with legal obligations, and protecting the rights, property, and security of S7VEN, our users, and third parties. We may also use information for marketing communications where permitted by applicable law or with your consent.

We may also use personal information to facilitate SMS and email communications requested or initiated by our users, manage communication preferences, process opt-out requests, maintain compliance with applicable messaging requirements, and support the secure delivery of communications through our Services.

Cookies

We use cookies and similar technologies, such as local storage, pixels, and session tokens, to operate and secure the Services, authenticate users, maintain active sessions, remember user preferences, analyze usage, measure performance, improve functionality, and enhance the overall user experience. Some cookies are essential for the operation of the Services, while others help us understand how users interact with the platform and improve our products. Certain third-party service providers may also use cookies or similar technologies in connection with services they provide on our behalf. You may manage or disable cookies through your browser settings; however, doing so may affect the availability or functionality of certain features of the Services.

Analytics

We may use internal analytics and third-party analytics providers to understand how the Services are used, monitor performance and reliability, troubleshoot issues, improve functionality, develop new features, and enhance the overall user experience. Analytics information may include usage patterns, device and browser information, session activity, and performance metrics. Where appropriate, we may use aggregated or de-identified information that does not reasonably identify individual users.

Analytics providers process information on our behalf in accordance with their own privacy practices and applicable laws.

Payment Information

Payments for the Services are processed by Stripe, Inc. or its affiliated entities ("Stripe"), a third-party payment processor. S7VEN does not collect or store complete payment card numbers, security codes (CVV), or other full payment credentials. Payment information is collected, processed, and stored directly by Stripe in accordance with its Privacy Policy and applicable security standards, including the Payment Card Industry Data Security Standard (PCI DSS). We may receive limited payment-related information from Stripe, such as transaction identifiers, payment status, subscription details, billing information, and other information necessary to manage subscriptions, process refunds, prevent fraud, provide customer support, and maintain our business records.

Security Measures

We implement commercially reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, use, disclosure, alteration, or destruction. Although we implement safeguards designed to protect your information, no security measures are infallible, and no method of electronic transmission or storage can be guaranteed to be completely secure. Accordingly, we cannot guarantee the absolute security of your information.

Data Retention

We retain personal information only for as long as necessary to provide the Services, fulfill the purposes described in this Privacy Policy, comply with applicable legal, regulatory, tax, accounting, or reporting obligations, resolve disputes, enforce our agreements, protect our legitimate business interests, and maintain the security and integrity of the Services. When personal information is no longer required for these purposes, we will delete, anonymize, or otherwise securely dispose of it, unless a longer retention period is required or permitted by applicable law.

Children's Privacy

The Services are intended for use by businesses and individuals who are at least 18 years of age or the age of majority in their jurisdiction. The Services are not directed to children under the age of 13, and we do not knowingly collect personal information from them. If we become aware that we have collected such information, we will take reasonable steps to delete it as required by applicable law.

International Users

The Services are operated from the United States and may be hosted, processed, or accessed in the United States and other countries where we or our service providers operate. If you access the Services from outside the United States, you acknowledge that your personal information may be transferred to, stored, and processed in jurisdictions that may have data protection laws different from those of your country of residence.

Where required by applicable law, we will take appropriate measures to safeguard international transfers of personal information.

Third-Party Providers

We may disclose personal information to trusted third-party service providers that perform services on our behalf or help us operate, maintain, improve, secure, and support the Services. These providers may assist with services such as payment processing, cloud hosting, data storage, analytics, customer support, email delivery, communications, authentication, security, infrastructure, and other business operations. We require such providers to process personal information only as necessary to provide their services to us and in accordance with applicable contractual, legal, and confidentiality obligations.

SMS Communications and Mobile Information

The Services may enable users to send SMS communications through third-party messaging providers. Mobile phone numbers, SMS opt-in records, and related messaging information are collected and processed solely for the purpose of providing, supporting, and managing SMS communications through the Services.

S7VEN does not sell, rent, or share mobile phone numbers, SMS opt-in information, or SMS consent records with third parties, affiliates, or partners for their own marketing or promotional purposes.

Mobile phone numbers and related messaging information may be disclosed only to trusted third-party service providers that assist in delivering SMS communications on our behalf, or where disclosure is required by applicable law, legal process, regulatory requirements, or is necessary to protect the rights, security, or integrity of S7VEN, our users, or the Services.

Users of the Services are responsible for obtaining and maintaining all legally required consents before sending SMS communications through the Services. S7VEN acts solely as a technology platform and does not independently verify whether recipients have provided the legally required consent to receive SMS communications.

User Rights

Subject to applicable law, you may have certain rights regarding your personal information, including the right to request access to, correction of, deletion of, or a copy of your personal information, as well as the right to request data portability, object to or restrict certain processing activities, or withdraw consent where processing is based on consent. These rights may be subject to legal exceptions and limitations. To exercise your rights, please contact us using the information provided in the "Contact Us" section of this Privacy Policy. We may request information necessary to verify your identity before processing your request.

Changes to this Policy

We may update this Privacy Policy from time to time to reflect changes to the Services, applicable laws, our business practices, or for other operational, legal, or regulatory reasons. When we make changes, we will update the "Last Updated" date at the top of this Privacy Policy and, where required by applicable law or where the changes are material, we may provide additional notice through the Services or by other appropriate means. Your continued use of the Services after the effective date of the revised Privacy Policy constitutes your acceptance of the updated Privacy Policy to the extent permitted by applicable law.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, or if you wish to exercise any rights available to you under applicable law, please contact S7VEN using our designated support channels.

Email: info@s7ven.ai

We will make reasonable efforts to respond to privacy-related inquiries and requests within a reasonable timeframe and in accordance with applicable law.